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Covid-19 Procedures

Procedures effective from 1st March 2022

We want to ensure the facilities at Malvern Active are as accessible as possible whilst protecting against the spread of Covid-19. Please take note of the key points below which will take effect from 1st March.

Please do not visit if you have any of the main symptoms of coronavirus (COVID-19):

  • a high temperature - this means you feel hot to touch on your chest or back 
  • a new, continuous cough - this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24hours (if you usually have a cough, it may be worse than normal)
  • a loss or change to your sense of smell or taste - this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Attending Malvern Active:

  • Pre-booking group exercise classes, swim and gym slots are advised although bookings can be accepted at reception if there is the capacity
  • Members using the changing rooms should not enter before the stated facility start time. They are also required to vacate them within ten minutes of the stated closing time.
  • Members must check-in at reception
  • Wearing a facial covering/mask is voluntary 
  • We are returning to using the main Sports Complex front doors
  • The one-way system around the Sports Complex will no longer be in place
  • Our rigorous cleaning regime will remain in place to ensure all touchpoints (those we cannot remove) are cleaned 
  • All members/staff are asked to continue demonstrating enhanced personal hygiene. Sanitising stations are situated around the sports complex for your convenience
  • Swim ready procedure we still be available 
  • Our ventilation system remains set to bring in fresh 100% air 24 hours a day, seven days a week

Maximum Capacities:

We restrict the use of all facilities at Malvern Active to ensure members are able to maintain safe distancing.

Gym: 25

Swimming Pool (lane swimming): 16

Swimming Pool (family swim): 40

Exercise Classes: According to each class requirements


How to pre-book your visit:

All members must book their activity at Malvern Active. Our fair booking system allows you to book a maximum of one activity, per day, per member. i.e. you will be able to use the gym, the pool and attend a group exercise class in a day – you will not be able to attend double sessions of any activity in one day.

  • Log in to our online booking portal or open the app
  • Select the activity you wish to do (swim, gym, studio)
  • Select your day and time slot
  • Then confirm booking
  • You will receive an email booking confirmation

Please note, if you do not attend a pre-booked session or cancel within 3 hours of your booking, you will be fined £6.00 and will be unable to book further sessions until the fine has been settled. 


It's important that the contact details we have for you are correct, please log in to our online booking portal to check. Simply log in then select 'My Account' (top right corner), check and update your details, then save any changes made.   

If you require any help, please contact our team either via email or by calling 01684 581658. 


We would like to thank all our members for their efforts towards maintaining a safe environment at Malvern Active.